Code of Conduct for Volunteers
and Mentors
At Beautiful People, we want to offer a safe and empowering environment for both our mentees and mentors. We believe that all members should be treated with respect and dignity, and should support one another in this journey of growth.
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As a Mentor/Volunteer, we hope that you can be a positive role model to our mentees and your fellow mentors.
This Code of Conduct reflects the values we wish to uphold and serves as a guide for standards of behaviour expected from Mentor/Volunteer in Beautiful People. Failing to abide by this Code of Conduct may result in appropriate action being taken by Beautiful People to protect the organisation, its mentees and other volunteers.
1. Commitment & Professionalism
A Mentor/Volunteer should:
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Contribute to the best of her ability, in a respectful and professional manner.
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Do her best to be present and punctual for all sessions, events and other activities that she is involved in.
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Inform team members as early as possible if she is unable to participate in an activity.
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Remain committed, responsible and accountable and act with integrity.
2. Interacting with Mentees & Volunteers
A Mentor/Volunteer should:
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Always be respectful towards others – mentees and mentors alike. This includes respecting personal boundaries and others’ privacy.
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Be open to diverse views offered by others.
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Ask for help and support from fellow mentors when help is needed.
A Mentor/Volunteer must never
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Make inappropriate or rude comments about any mentee or other Big Sister.
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Use or engage in any of the following: Vulgarities in any language; Personal attacks, threats, insults, degrading or derogatory remarks about any person or organisation; Any offensive remarks or language regarding race or religion; and Any defamatory or libellous commentary, especially about any mentee, Beautiful People or any of Beautiful People’s programmes whether in person, communications with others or on social media.
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Involve a mentee or encourage a mentee to get involved in any dangerous or illegal activity.
3. Ambassadors of Beautiful People
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As ambassadors, representatives and members of Beautiful People, we hope that each Mentor/Volunteer does not put down or speak ill of Beautiful People or any of its members to others.
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We encourage Mentor/Volunteer to raise any feedback directly and amicably. Any serious concerns, complaints or grievances should be raised in accordance with the Complaints policy outlined in Section 5, below.
4. Conflict of Interest
​A Mentor/Volunteer should:
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As far as possible, avoid involvement with any interests that may conflict with her role as a mentor in Beautiful People.
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Where an unavoidable conflict of interest arises, immediately declare the conflict to a member of the EXCO of Beautiful People. If in doubt about whether a situation constitutes a conflict, seek clarification from a member of the EXCO.
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If she comes to know of any conflict of interest involving another Mentor/Volunteer and/or mentee, strongly advise the Mentor/Volunteer and/or the mentee involved to declare the conflict to a member of the EXCO of Beautiful People.
5. Complaints
As a Mentor/Volunteer, you may experience some difficulties or problems in attempting to carry out your role. If you are involved in a serious interpersonal conflict, have been made to feel uncomfortable or harassed, experience a continuous lack of support in the Beautiful People, or have any other serious concerns or complaints, you are encouraged to raise these matters to a member of the EXCO of Beautiful People. If your concern involves a member of EXCO of Beautiful People, you are encouraged to raise the concern directly to a member of the Board within Beautiful People whom you are comfortable with or one of the other EXCO members of Beautiful People and request for support.
Updated as at 18 August 2025
